How to make customers to shop online
November 12th 2011 05:42
HOW TO MAKE
CUSTOMERS
SHOP ONLINE
Congratulations JB Hi-Fi ! You've inspired this weekend's blog topic.
Pity it's about BAD customer service.
Things to avoid doing in the future!
DO NOT
Label many software boxes with price labels which are ILLEGIBLE
Forget to put ANY prices on most other software boxes.
Also Forget to put prices on shelves
Walk past within six inches of customer holding up box with questioning expression and totally ignore them making ZERO eye or verbal contact.
Forget to call out "Be with you in a minute or two in cheerful interested manner!"
Continue to ignore customer.
Watch customer complain to different staff member and still not check product boxes.
For some strange reason this will have the customer beleiving you have no interest as a young male in gving ANY customer to an older woman.
Hey if they're not buying games DVDs and big ticket items like plasma screen TVs they're not important right and it was only the image editing software shelf and a box of Adobe Photoshop?
Hey JB HIFI Guess what. When or if I finally have the money (sometime early next year by my calculations) I'll probably be buying my planned upgrade to Professional software from GIMP and Inkscape from a different store or inline.
Isn't it a good thing I hadnt just won Powerball?
Frankly the way your staff behave I think I would be ignored if it was 9AM on say a Monday and I was the only customer in store !
Get some more female staff on floor ASAP and not in the TV section!
CUSTOMERS
SHOP ONLINE
Congratulations JB Hi-Fi ! You've inspired this weekend's blog topic.
Pity it's about BAD customer service.
Things to avoid doing in the future!
DO NOT
Label many software boxes with price labels which are ILLEGIBLE
Forget to put ANY prices on most other software boxes.
Also Forget to put prices on shelves
Walk past within six inches of customer holding up box with questioning expression and totally ignore them making ZERO eye or verbal contact.
Forget to call out "Be with you in a minute or two in cheerful interested manner!"
Continue to ignore customer.
Watch customer complain to different staff member and still not check product boxes.
For some strange reason this will have the customer beleiving you have no interest as a young male in gving ANY customer to an older woman.
Hey if they're not buying games DVDs and big ticket items like plasma screen TVs they're not important right and it was only the image editing software shelf and a box of Adobe Photoshop?
Hey JB HIFI Guess what. When or if I finally have the money (sometime early next year by my calculations) I'll probably be buying my planned upgrade to Professional software from GIMP and Inkscape from a different store or inline.
Isn't it a good thing I hadnt just won Powerball?
Frankly the way your staff behave I think I would be ignored if it was 9AM on say a Monday and I was the only customer in store !
Get some more female staff on floor ASAP and not in the TV section!
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Comment by Anonymous
How about, now stay with me here, this might be a bit crazy, but how about YOU use some "verbal contact"? You know, "Excuse me?" Or a "Hello, could you help me?"
Why are they at fault for not contacting you verbally, when you didn't make verbal contact with them? Perhaps someone else HAD made verbal contact with them, and that is why the person was hurrying off to help the person who had actually asked for it.
Comment by Julie Vaux
Books Well Read
Strange Situations
The Purple Challenge
I did go and speak to a manager pointing out the lack of price tags and the way I was ignored and ... well both staff seemed to have a if its not a high priced item like a TV we dont care attitude!
and No I did not scream yell or curse at them just pointe dout the problem and seriously having NO or UNREADABLE price tags on boxes ?
I should not have to hunt down staff about prices!
That's gotta be bad stock managment surely?